White Horse manages the connected work behind your revenue cycle from claim review and submission through payment, reconciliation, follow-up, and documented resolution.
Our services are designed to work together, giving your practice experienced execution, clearer visibility, and consistent ownership without adding another team for you to manage.
A healthy revenue cycle depends on what happens before, during, and after a claim is submitted. That’s why White Horse approaches RCM as a connected system—not a collection of isolated tasks.
Our core service and the engine behind a healthy, well-managed revenue cycle.
Structured follow-through on patient responsibility with respect for the patient relationship.
Benefit verification and PMS setup that strengthen the revenue cycle before the claim is sent.
Customized coaching and fractional leadership
White Horse manages the full insurance revenue cycle, from claim review and submission through payment posting, EFT reconciliation, denials, appeals, and aging follow-up. Our experienced team provides clear ownership and consistent communication throughout the process.
Review claim details, required documentation, attachments, payer information, and provider information before submission.
Submit claims and required attachments electronically, monitor payer acceptance, and correct submission issues when needed.
Post insurance checks and EFTs, apply contractual adjustments, and reconcile deposits to remittance information.
Investigate the cause, correct or resubmit when appropriate, and appeal when the claim supports it.
Work outstanding claims based on status, value, age, and next action.
Surface recurring patterns involving documentation, coding, verification, credentialing, payment routing, or handoffs so the issue behind the work can be addressed.
White Horse reviews balances before statements are released, manages statements and patient outreach according to the practice’s policies, answers billing questions, and documents follow-through. We keep patient A/R moving while protecting the patient relationship.
White Horse goes beyond a basic eligibility check. We gather detailed plan information using a customized verification format built around your practice’s core services and procedure codes. Payer-provided information is reviewed, interpreted, and documented directly in your practice-management system—creating a stronger foundation for treatment estimates, patient conversations, claim preparation, and follow-through.
White Horse guides your practice’s leaders in strengthening workflows, financial understanding, and team accountability.
White Horse steps into an agreed operational leadership role to oversee priorities, guide teams, and help execute improvements.
Each step supports what happens next, keeping your revenue cycle connected and your practice moving forward.
The cycle begins with the scheduled visit
Customized plan details are reviewed and entered directly in the PMS.
The practice documents care and collects the estimated patient portion at the visit.
Claim details and attachments are reviewed before submission.
Posting, EFT reconciliation, denials, appeals, and aging follow-up.
White Horse validates post-insurance balances and owns the remaining recovery workflow.
Each White Horse partnership is scoped according to the services selected by the practice.
Every practice has a different team, workflow, insurance mix, and set of challenges. We’ll start by understanding yours, then determine where White Horse can bring the right level of ownership and support to your revenue cycle.
